Many device drivers are not updated through the Microsoft Windows Update service. Visit our Driver Support Page for helpful step-by-step videos Install Drivers Automatically In most cases, you will need to reboot your computer in order for the driver update to take effect. Locate the device and model that is having the issue and double-click on it to open the Properties dialog box.Ĭlick the Update Driver button and follow the instructions. In Windows XP, click Start -> Control Panel -> Performance and Maintenance -> System -> Hardware tab -> Device Manager button In Windows Vista, click Start -> Control Panel -> System and Maintenance -> Device Manager In Windows 7, click Start -> Control Panel -> Hardware and Sound -> Device Manager In Windows 8, swipe up from the bottom, or right-click anywhere on the desktop and choose "All Apps" -> swipe or scroll right and choose "Control Panel" (under Windows System section) -> Hardware and Sound -> Device Manager In Windows 11, Windows 10 & Windows 8.1, right-click the Start menu and select Device Manager It allows you to see all of the devices recognized by your system, and the drivers associated with them. To install a driver in Windows, you will need to use a built-in utility called Device Manager. Refer this article to further troubleshoot printer does not maintain the wireless connection.Once you download your new driver, then you need to install it. Reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status. When a USB or Ethernet cable is connected to the printer, the printer cannot connect wirelessly.Ĭlose all running programs on your computer, and then shut down the computer. Turn off the printer, and then unplug any USB or Ethernet cables. Turn off the router by pressing the power button or disconnecting the power cord. Complete any tasks or downloads in progress before continuing. The following steps temporarily disconnect network and Internet connections and require restarting your computer. Restart the computer, printer, and router to resolve any connectivity error states. What is the error you get on your printer? I understand your printer is stuck in error state. Once you perform the above steps, please download and install them this link.
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